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Frequently Asked Questions
Best Customer Service - Great prices - Nationwide Delivery
FREQUENTLY ASKED QUESTIONS...
Furniture Discounts of North Carolina wants you to be informed. Please read below the most frequently asked questions.....
How long has Furniture Discounts of North Carolina been in business?
Furniture Discounts of North Carolina is one of Kagan’s Furniture online divisions. We have four physical locations in North Carolina and have been in business for over 25 years.. We pride ourselves in standing behind the products we sell and the service we provide.
How do I place an order?
As of the moment as we are organizing this new site, you can only order products by phone or email. Some of our manufacturers do not allow all of their products and prices to be published online. Therefore, you would need to call us at 1-336-510-7751 or email us at info@ncfurniturebrands.com to get pricing and place an order. You can also go to any of the pages that have a Request Quote Form and fill that out.
Do you only sell on the Internet?
No, we have four stores in North Carolina where we sell all of the lines we show online plus many others. If you live nearby, or are planning a trip to North Carolina, we would love for you to stop by our main store in High Point, just off of I-85.. If you do not live close or just don’t have the time, please review our online selections and call us with any questions you may have.
Will the furniture I purchase be brand new?
All the items we sell online are completely brand new and first quality and ordered directly from the manufacturer.
Do you charge Sales Tax?
We are not required to charge sales tax in North Carolina, except on items shipped to North Carolina or picked up at our store or warehouse (7.75%). Your local or state laws may vary concerning purchases shipped to you from “out of state.” We will leave it up to you to report if you deem necessary. Some states do randomly check our delivery slips at interstate checkpoints and send out requests for individuals to pay the sales tax.
How do I pay for my furniture?
We accept Visa, Mastercard, Paypal, or wire transfer.
You may also make payment by check or money-order by mailing it to:
Furniture Discounts of North Carolina
PO Box 2833
High Point, NC 27261
We ask for ½ of the total purchase of the furniture to be paid upon ordering. The other ½ will be due when the furniture arrives at our warehouse. The shipper requests that you pay them by cashier’s check when they arrive at your home.
How long before my merchandise will arrive?
The delivery time depends upon availability from the manufacturer. Delivery varies from 2-10 weeks depending upon the manufacturer. We always let you know before placing your order when we expect delivery to our warehouse. After we receive it, it could take 1-3 weeks to get to you depending upon your location and our delivery service.
When will I be contacted before delivery?
You will be contacted by our in-home delivery service approximately 3-4 days before delivery. They will give you the day and time (within a four our window) the delivery will be made. Deliveries are made seven days a week from 8am to 8pm. If you can only accept delivery at certain times during the day or week, please tell us when placing the order so ti can be scheduled appropriately. After 5:00 pm or weekends only is requested by a number of customers. This is certainly possible but may delay the order due to scheduling problems with other orders in your area.
Do I need to move my current furniture out of the way?
Our home delivery service does ask for the room to be cleared for your new furniture. They will not move or remove your existing furniture.
What does delivery include?
Our delivery service willl unbox the furniture, place it in the room of your choice and assemble any items that need assembly. They will attach the mirror to the dresser, assemble the bed and level and items that may have shifted during delivery. Due to insurance restrictions, our delivery service is unable to hang mirrors directly on walls unless the wall anchor is already installed.
What do I need to do regarding delivery and setup of the furniture?
Please have the room and a path clear for delivery.
Please measure your room and stairways if applicable to make sure the furniture will fit properly. Some of the items we sell, especially from AICO and American Drew are very large and do not go up stairways with turns very well. If you are unsure if an item will fit, please check with your salesperson for exact measurements prior to ordering. We will not take back furniture that does not fit in your room.
Can I pick the items up instead of havi
Yes, you can. Depending upon where you live, we will let you know which store or warehouse you can pick up the furniture.
Can you warehouse my furniture for me since I don’t need it for several months?
Yes, we can warehouse it for you.
Will my items have a warranty?
All of our manufacturers offer a one year warranty. While the warranty is from the manufacturer, if you experience any problems, we will take care of the claim for you. If the warrantied item can be repaired easily, we will normally UPS/FedEx the parts to you for installation. If the repair is complicated or the item cannot be fixed, we will have a replacement sent to you at no cost. In order to get replacement item or parts, our manufacturers will normall require a picture (not from a phone camera) of the problem to be emailed to us.
Why are there some items with no prices?
Some of our manufacturers have limited our ability to advertise prices. Since our prices are discounted lower than most stores, the manufacturer doesn’t want us making those other stores upset. If you see an item you are interested in, please feel free to call us at 1-336-510-7751.